Privacy Policy

Information We Collect

Trueway Pest Control may collect information you choose to provide when you use this website, contact us, or submit an inquiry. Depending on what you include, this may include your name, phone number, email address, service address or neighborhood, and the details of your pest-control question.

We may also collect limited technical information automatically, such as IP address, browser type, device type, operating system, approximate location derived from an IP address, pages viewed, referring page, and interactions with the site. Cookies, pixels, local storage, or similar technologies may be used when enabled on the site or by a service provider.

How We Use Information

We use information to operate and improve the website, respond to inquiries, communicate about a requested service, coordinate a connection with an independent contractor when applicable, provide requested information, maintain security, prevent misuse, troubleshoot errors, and comply with legal obligations.

We may use contact information for service-related messages. Marketing communications are sent only where permitted and may be stopped using the unsubscribe or opt-out instructions in the communication.

How We Share Information

We may share information with vendors that help us host, secure, maintain, analyze, communicate through, or support the website. We may also share inquiry information with independent contractors or referral partners when needed to respond to a request or help connect a homeowner with local service.

• We may disclose information when required by law, legal process, or a valid government request.
• We may disclose information to protect the rights, safety, property, and integrity of Trueway, our users, contractors, or others.
• We may transfer information in connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction.
• We may disclose information with your direction or consent.

We do not control the privacy practices of independent contractors, referral partners, or third-party websites. Review their notices before providing additional information directly to them.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended, may provide rights that apply to the personal information we collect. Subject to legal exceptions and verification requirements, you may have the right to:

• Know or access the categories and specific pieces of personal information we collect, use, disclose, or share.
• Request deletion of personal information we maintain about you.
• Request correction of inaccurate personal information.
• Opt out of the sale or sharing of personal information, where applicable.
• Limit certain uses of sensitive personal information, where applicable.
• Receive equal service and not be discriminated against for exercising a privacy right.

To submit a request, use the Contact Us page or call {PHONE_DISPLAY}. We may ask for information needed to reasonably verify your identity. You may use an authorized agent where permitted by law. We will respond within the time required by applicable law and explain any lawful reason a request cannot be completed.

Your Choices and Opt-Outs

• Email: Use the unsubscribe link in a marketing email. Service-related messages may still be sent when necessary to answer an inquiry or provide requested information.
• Phone and text: If you consented to calls or texts, reply STOP to stop promotional texts and HELP for assistance. Consent is not a condition of purchasing a service.
• Cookies: Use your browser settings to block, delete, or limit cookies. Some site functions may not work as intended if essential technologies are disabled.
• Do not sell or share: California residents may contact us through the Contact Us page to request an opt-out of sale or sharing where applicable.

Data Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information we handle. No method of transmission or storage is completely secure, and we cannot promise absolute security. Please use care when sending information online and contact us promptly if you believe your interaction with the site was misused.

Children and Age Restrictions

This website is intended for adults and is not directed to children under 18. We do not knowingly request personal information from children under 13. If you believe a child provided information to us, contact us through the Contact Us page so we can evaluate and delete it when required.

Updates to This Policy

We may update this Privacy Policy as the website, business practices, technology, or legal requirements change. The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update means you acknowledge the revised policy to the extent permitted by law.

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